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DELIVERY & RETURNS
DELIVERY
We deliver via courier accross Nigeria.
Orders placed will be shipped once all items in the order are collated.
We ship on all days except Sundays and public holidays.
Free delivery is available on orders above #50000
Estimated Delivery Time
For products in stock, delivery time will be within 1-5 working days.
For preordered products, delivery time will be 2-5 weeks + 1-5 working days. This will be indicated when you are making your order.
Working days exclude Sunday and public holidays.
RETURNS
At Dunni Essentials, we want you to be happy with your purchases, but if you are not, Please return the item(s) to us within 14 days of dispatch, unworn and with all of the tags intact.
We will not accept any items for a return if we receive them after the 21 days from the date of dispatch. Any items returned to us without the tags intact, will not be exchanged.
All items that you wish to return to us must be in their original condition and must be unworn and unwashed.
Briefs, thongs, swimwear, and shapewear can not be returned or exchanged.
In the interests of hygiene, we will refuse returns, where no caution has been taken to protect the item.
Please return your purchase in its original packaging, with all the parts and any free items, and your original receipt for exchange. Please make sure that the product(s) are properly packed when you are returning them.
How do Returns Works?
Returns for Online Purchases
Please return item(s) via courier delivery to:
RETURNED GOODS
Customer Service,
Dunni Essentials ,
First Floor,
11a, Allen Avenue
Ikeja
Lagos
07034027550
Please note that we will not refund shipping cost of returned goods.
Exchange for Online Purchases
The exchange process will be initiated once we have received the product back in our warehouse and we have completed all quality checks and verifications.
In the rare event that we are unable to exchange the item, a refund will be made.
For instore purchases, please return your faulty item directly to the outlet where you purchased them. We are unable to accept returns via any other channel.
For online purchases, please contact 07034027550 on WhatsApp with a photo of the faulty item so that we advise how to return the item.
The exchange or refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications.
